Privacy policy

Koki Pets

Last Updated: May 17, 2026
Effective Date: May 17, 2026

 

Koki Pets (operated by [LEGAL ENTITY NAME], "Koki Pets," "we," "us," or "our") operates the website and online store located at kokipets.com (the "Site"). This Privacy Policy ("Policy") describes how we collect, use, and share personal information of visitors and customers ("you" or "your").

Koki Pets is operated from Serbia. Our fulfillment partner, CJ Dropshipping, ships products from warehouses located in the United States and China. As a result, personal information you provide may be processed in the United States, Serbia, or China. See Section 11 for details.

By using the Site, you acknowledge that you have read and understood this Policy. If you do not agree, please do not use the Site.

Table of Contents

•         1. Information We Collect

•         2. How We Use Your Information

•         3. How We Share Your Information

•         4. Cookies and Tracking Technologies

•         5. Advertising and Analytics

•         6. Your Privacy Choices

•         7. Data Retention

•         8. Data Security

•         9. Children's Privacy

•         10. International Data Processing

•         11. California Privacy Rights (CCPA/CPRA)

•         12. Other U.S. State Privacy Rights

•         13. Visitors From Outside the United States

•         14. Changes to This Policy

•         15. Contact Information

1. Information We Collect

We collect the following types of personal information:

1.1 Information You Provide

•        Contact information: name, email address, shipping and billing address, and phone number if provided.

•        Order information: products purchased, order history, and transaction details.

•     Payment information: processed securely by our third-party payment processors, 2Checkout (Verifone) and PayPal. Koki Pets does not store or have access to your full credit or debit card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policies.

•         Customer support communications: information you provide when you contact us.

1.2 Information Collected Automatically

•         Device and connection information: IP address, browser type, operating system, and device identifiers.

•         Usage information: pages viewed, links clicked, and basic navigation patterns on the Site.

•         Approximate location information inferred from your IP address.

•         Cookie and similar technology data (see Section 4).

2. How We Use Your Information

We use personal information for the following purposes:

•         To process and fulfill your orders, including sharing your shipping information with our fulfillment partner, CJ Dropshipping.

•         To send order confirmations, shipping notifications, and tracking information.

•         To respond to customer inquiries and provide support.

•         To process refunds and store credits in accordance with our Refund and Return Policy.

•         To operate, maintain, and improve the Site.

•         To detect and prevent fraudulent transactions and protect against security threats.

•         To show you advertisements for our products on third-party platforms such as Meta (Facebook/Instagram) and Google.

•         To comply with applicable legal obligations.

3. How We Share Your Information

We do not sell personal information for money. However, we share personal information with the following categories of recipients, which may constitute "sharing" under certain U.S. state privacy laws:

3.1 Service Providers

•         Shopify Inc. – our e-commerce platform provider.

•         Payment processors – 2Checkout (Verifone) and PayPal.

•         CJ Dropshipping and affiliated carriers – our fulfillment partners, which ship from warehouses in the United States and China.

•         Analytics providers – such as Google Analytics and Shopify Analytics.

3.2 Advertising Partners

We share limited information with advertising platforms, including Meta (Facebook and Instagram) and Google, to display our advertisements to U.S. audiences. This activity may constitute "sharing" or "targeted advertising" under CCPA/CPRA and other U.S. state privacy laws. See Section 6 for your opt-out options.

3.3 Legal and Safety

We may disclose personal information when required by law, such as in response to a subpoena or court order, or when we believe disclosure is necessary to protect our rights, prevent fraud, or respond to a legal claim.

3.4 Business Transfers

If Koki Pets is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site and provide advertising. Cookies used on our Site include:

•         Strictly necessary cookies – required for the Site to function (shopping cart, checkout, security).

•         Analytics cookies – used by services such as Google Analytics and Shopify Analytics to understand Site usage.

•         Advertising cookies – used by Meta Pixel and Google Ads to deliver and measure advertising.

Our Site uses Shopify's built-in cookie consent banner for visitors in jurisdictions where consent is required. You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

5. Advertising and Analytics

We use the following third-party services for advertising and analytics:

•         Meta (Facebook and Instagram) – Meta Pixel and Conversions API.

•         Google – Google Ads and Google Analytics.

These providers may collect information about your visit to our Site and combine it with information about your visits to other websites to deliver targeted advertising. This practice is regulated under CCPA/CPRA and other state privacy laws.

You can limit targeted advertising across many providers by visiting:

•         Digital Advertising Alliance: https://optout.aboutads.info

•         Network Advertising Initiative: https://optout.networkadvertising.org

6. Your Privacy Choices

6.1 Opt Out of Targeted Advertising

You can opt out of targeted advertising by emailing us at info@kokipets.com with the subject line "Opt-Out Request" and including the email address associated with your orders. We will process your request and remove your information from our advertising audiences within the timeframes required by applicable law.

You can also manage advertising preferences directly through Meta and Google using the links in Section 5 or by adjusting cookie settings in your browser.

6.2 Marketing Communications

If you receive marketing emails from us in the future, each email will contain an unsubscribe link. You may also email us at info@kokipets.com to opt out of marketing communications. Transactional emails related to your orders will continue to be sent.

6.3 Access, Deletion, and Correction Requests

You may request access to, deletion of, or correction of your personal information by emailing us at info@kokipets.com with the subject line "Privacy Request." We will respond within the timeframes required by applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with our legal obligations, and resolve disputes. Retention periods depend on the type of data and the tools used to process it. General guidelines include:

•         Order and transaction records: retained as required by U.S. tax and accounting laws (typically up to 7 years).

•         Customer support communications: retained as needed to provide support and resolve disputes.

•         Website analytics data: retained according to the default retention settings of services such as Google Analytics (typically up to 26 months), unless shorter retention is configured.

•         Advertising data: retained by our advertising partners (Meta, Google) according to their own retention policies.

Specific retention periods may vary depending on the platform, service provider, and applicable legal requirements.

8. Data Security

We implement reasonable safeguards designed to protect personal information, including:

•         SSL/TLS encryption for data transmitted between your browser and the Site.

•         Use of PCI DSS-compliant payment processors for handling payment information.

•         Limited access to personal information on a need-to-know basis.

No system can be guaranteed to be fully secure. If a data breach affects your personal information, we will notify you and relevant authorities as required by law.

9. Children's Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@kokipets.com and we will delete it.

10. International Data Processing

Koki Pets is operated from Serbia. Our fulfillment partner CJ Dropshipping operates warehouses in the United States and China. As a result, personal information you provide (including your shipping address, name, and contact information) may be processed in:

•         Serbia – where Koki Pets maintains its business records.

•         United States – where Shopify, payment processors, advertising partners, and U.S. fulfillment warehouses operate.

•         China – where CJ Dropshipping's international warehouses operate and where products shipped internationally are fulfilled.

Data protection laws in these countries may differ from those in your state. We rely on contractual commitments from our service providers to protect your information during processing.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the following rights regarding your personal information:

•         Right to Know – request disclosure of the categories and specific pieces of personal information we have collected about you.

•         Right to Delete – request deletion of your personal information, subject to legal exceptions.

•         Right to Correct – request correction of inaccurate personal information.

•         Right to Opt Out of Sale/Sharing – opt out of the sharing of your personal information for targeted advertising.

•         Right to Non-Discrimination – we will not discriminate against you for exercising your rights.

11.1 Categories of Personal Information Collected

When we collect personal information, it may include the following categories of personal information:

•         Identifiers (name, email, IP address, shipping address).

•         Commercial information (products ordered, transaction history).

•         Internet activity information (browsing activity on the Site).

•         Geolocation data (approximate, based on IP address).

11.2 How to Exercise Your Rights

To exercise any CCPA/CPRA right, email us at info@kokipets.com with the subject line "California Privacy Request." Please include the email address or order number associated with your account so that we can verify your identity. We will respond within the timeframes required by applicable law, which may be extended as permitted by law for complex or numerous requests.

12. Other U.S. State Privacy Rights

Residents of other U.S. states, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others that have enacted consumer privacy laws, may have rights similar to those described in Section 11, including rights to access, delete, correct, and opt out of targeted advertising.

To exercise any state privacy right, email us at info@kokipets.com with the subject line "State Privacy Request" and identify your state of residence. We will respond within the timeframes required by your state's law.

13. Visitors From Outside the United States

Koki Pets only sells and ships within the United States. If you access the Site from outside the United States, please note:

•         We do not accept orders or ship to locations outside the United States.

•         Any information you provide by visiting the Site will be processed in the countries listed in Section 10.

•         This Policy is governed by U.S. law.

•         If you do not wish your information to be processed as described in this Policy, please do not use the Site.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this Policy. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

15. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

Koki Pets

Operated by: [LEGAL ENTITY NAME]

Business Address: [BUSINESS ADDRESS, SERBIA]

Email: info@kokipets.com

Website: kokipets.com