Shipping policy
Last Updated: May 17, 2026
Effective Date: May 17, 2026
IMPORTANT: Koki Pets only sells and ships within the United States. We do not accept orders, sell products, or ship to any location outside the United States.
At Koki Pets, our goal is to deliver your order as quickly, safely, and reliably as possible.
1. Shipping Destination
We currently ship to customers located in the United States only.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
3. Estimated Delivery Time
Delivery times depend on product availability and logistics.
Most orders are delivered within 8–15 business days, with many arriving in 8–12 days.
We work with trusted shipping partners to ensure fast and reliable delivery.
Please note that delivery times may vary due to demand, holidays, or carrier delays.
If your order has not arrived within 25 business days, please contact us and we will be happy to assist you.
4. Shipping Costs
We offer free shipping on all orders.
5. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that tracking updates may vary depending on the shipping carrier.
6. Shipping Delays
If we are unable to ship an order within the stated or reasonably expected timeframe, customers will be notified and offered the option to:
- agree to a revised delivery timeframe, or
- cancel the order and receive a refund for any unshipped or undelivered items.
7. Contact
For any shipping or delivery questions, please contact us at: